Frequently Asked Questions
Using the products
Can I mix your oils together?
Yes — most of them are meant to be mixed. What matters is knowing which of ours are concentrates and which are carriers.
Essential oils (rosemary, tea tree, lavender, peppermint, lemongrass, eucalyptus, rose, hibiscus, clary sage) are concentrated and never go on skin or scalp neat. Four to six drops into 10ml of a carrier oil is the standard dose.
Herbal infused oils in 15ml bottles (bhringraj, brahmi, amla, henna) are also concentrates. Ten to fifteen drops into two teaspoons of warm coconut oil.
Carrier oils (coconut, olive, almond, argan, castor) are what you mix those into, and can be used on their own.
The one thing we would avoid is mixing three herbal oils in a single application. You pay for three and cannot tell which one your scalp responded to. Rotate them across the week instead — bhringraj one day, brahmi another, amla on wash day.
How much rosemary oil do I use?
Four to six drops of rosemary essential oil into 10ml of any carrier oil, once a week. Massage into the scalp, leave an hour or longer, wash out. A 10ml bottle lasts several months at that rate. For daily use, rosemary water is the right form — mild enough to spray on the scalp every morning, and it needs no rinsing. The water is frequency, the oil is strength; a scalp routine wants both.
What is a safe dilution for essential oils?
Three to twelve drops per 30ml of carrier oil. Everything we recommend sits inside that range. Never apply an essential oil neat — it is the commonest mistake with them, and the reason most people who say essential oils irritated them had a bad first experience.
Which carrier oil should I use?
Coconut, olive, almond or argan all work. Virgin coconut oil is the easiest to keep around and the most studied oil in hair science — its lauric acid moves into the hair shaft rather than sitting on top of it.
Hair
Which oil for which problem?
- Hair fall and thinning — Bhringraj. 10–15 drops in 2 tsp warm coconut oil, scalp only, one hour, twice a week.
- Slow growth — Rosemary. 4–6 drops in 10ml carrier, once a week.
- Stressed, tight or itchy scalp — Brahmi. 10–15 drops in 2 tsp carrier, left overnight.
- Dullness and early greying — Amla. 10–15 drops, scalp and down the length, on wash day.
- Dandruff and flaking — Tea tree or neem. 3–5 drops in 10ml carrier, twice a week.
- Sparse lashes and brows — Eyelash & Eyebrow Serum, brushed along the lash line at night.
How long before I see a difference?
Week one to two: less itching, hair softer and less brittle. Week four to six: less hair coming away on wash day. Eight weeks is the honest point to judge any hair oil. Anything earlier is guesswork, because hair keeps its own timetable.
Why does more hair fall out on the day I oil?
It does not. What comes away on an oiling day is hair that had already shed, released by the massage and the comb. It was coming out anyway.
How do I wash hair oil out properly?
Shampoo on dry oiled hair first, then wet and lather. That single change is the difference between one wash and three — shampoo binds to oil far better without water in the way. Almost everybody does it the other way round.
Can I leave oil in overnight?
Yes, and it is slightly better for dry hair. Past about twelve hours there is no further benefit, and oil sitting on a scalp attracts dust. On a flaking scalp, keep it to an hour before washing.
Combs
Which neem comb should I buy?
Wide tooth for wet, thick or curly hair — that is the one that detangles without snapping strands. Medium tooth for everyday combing on dry hair. Most people use the wide tooth on wash day and the medium one the rest of the week.
Why wood instead of plastic?
A moulded plastic comb has a seam along every tooth that catches the hair cuticle on each stroke. Wood is cut and sanded, so there is nothing to snag on. Wood also holds no static charge, which is why fine hair stops lifting and frizzing when you switch.
How do I look after a wooden comb?
Wipe it dry after use and keep it out of the bathroom. Never soak it — water swells wood and causes cracks. Rub a few drops of coconut or almond oil into the wood once a month.
Skin
In what order do I apply things?
Water before oil, always, and onto skin that is still damp. A toner or hydrosol goes on first and leaves the face wet; the oil goes on top and seals that water in. Oil does not hydrate, it seals — on dry skin it simply sits on the surface.
How do I use kumkumadi oil?
Two to four drops at night, pressed into skin still damp from a toner or water. Every night. A 30ml bottle lasts about three months at that rate. If you need more than four drops, the skin was too dry when you applied it.
Will kumkumadi lighten my skin?
No, and anything promising that is not telling you the truth. Kumkumadi is used traditionally for evenness and glow — marks fading, tone looking less patchy. Your complexion is not something a face oil changes.
How long should a face pack stay on?
Fifteen to twenty-five minutes, and taken off while it is still slightly tacky rather than cracked. A mask stops working the moment the water in it has gone; past that it pulls moisture out of the skin underneath. Afterwards, mist a toner and apply a gel or light oil while the face is still damp. That last step is not optional.
Can I mix my own face pack?
Yes, and our powders are sold for exactly that. One teaspoon in a non-metal bowl, rose water added slowly to a smooth paste — metal reacts with clay and sandalwood. Mix fresh each time: a wet paste has no shelf life, because there is no preservative in a bowl of powder and water.
Orders and payment
How can I pay?
Online through Razorpay — UPI (Google Pay, PhonePe, Paytm), debit and credit cards, and netbanking — or Cash on Delivery.
Is there a discount?
Every order gets 5% off, applied automatically at checkout.
Do you offer Cash on Delivery?
Yes. Delivery on COD orders is ₹60. If a COD parcel is refused at the door, that address can only place prepaid orders after that.
Can I cancel my order?
Yes, within 24 hours of placing it and before it is dispatched. WhatsApp us on +91 83069 77768 with your order number. Prepaid cancellations are refunded to the same payment method in 7–10 working days, less a 2.5% payment gateway charge.
Can I change my address after ordering?
No — the shipping address cannot be changed once an order is placed, so please check it at checkout.
Shipping and delivery
How much is delivery?
Prepaid orders: ₹40, and free on orders of ₹499 and above. Cash on Delivery: ₹60. International orders: ₹800.
How long will my order take?
Delivery within India takes 5–8 business days. We dispatch Monday to Saturday, excluding public holidays. International delivery takes 15–20 days.
How do I track my order?
Once your order ships you will receive an AWB tracking number by email. Some couriers ask for an OTP at delivery — it is sent to the phone number used at checkout.
My order is late. What do I do?
WhatsApp us on +91 83069 77768 with your order number and we will check with the courier.
Returns and refunds
Can I return a product?
We do not accept returns or exchanges, including for personal preference, fragrance, colour or skin reactions. Please patch test before first use.
What if my product arrives damaged or leaking?
WhatsApp us on +91 83069 77768 within 48 hours of delivery with your order number and clear photos and a video of the parcel and product. Once approved, the refund reaches your account in 10–15 days.
Our products
What is in your oils?
Our single oils are 100% pure — one ingredient, with no mineral oil, liquid paraffin or added fragrance. Kumkumadi oil is the exception: it is a traditional blend of several oils and herbs.
Why are your bottles small?
Because the oil is undiluted. A large bottle of supermarket hair oil is mostly a cheap base carrying a little herb. Ours is the concentrate you add to a carrier — ten to fifteen drops per use, which is around twenty applications from a 15ml bottle. A smaller bottle is also used up while it is still fresh.
How should I store them?
Cool and dark, away from direct sunlight, with the cap closed tightly. Essential oils degrade in light. Hydrosols keep better refrigerated, and in a north Indian summer they are more pleasant cold anyway.
My coconut oil has gone solid. Is it spoiled?
No. Virgin coconut oil sets below about 24°C, so it will be solid through a north Indian winter. Stand the bottle in warm water and it returns to liquid with nothing lost.
Are your products medicines?
No. They are cosmetic and personal-care products, not medicines, and are not meant to treat any medical condition. If you have a skin or scalp condition, please consult a doctor.
How should I start with a new product?
Do a patch test first: apply a little on the inner arm and wait 24 hours. Stop using it if you notice irritation.
Contact
WhatsApp: +91 83069 77768
Email: ayurvedaamritabusiness@gmail.com
Hours: 10 AM – 6 PM, Monday to Saturday
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